JetBlue - Customer Service

Tue, 06/30/2009 - 22:51 — tobergfe

http://www.livingstonbuzz.com/2008/04/28/jetblue-delivers-a-systematic-c...

This article was posted on April 28, 2008, in regards to the massive customer service let down that JetBlue created for its Valentines Day disaster in 2007. It goes on to explain that the CEO David Neeleman made a cheap "empty apology" in regards to the event, and to back it up they created a URL to post complaints. It then stated that this is not an effective tool when they do not use it for more than "empathizing with the customers" rather than taking action for them.