Submitted by kcaufman on Wed, 07/02/2008 - 22:21.
The article I found in the San Francisco Chronicle reflects the events taken place during a snowstorm that led to angry confrontations between JetBlue Airways and its passengers. Irving Fain, a passenger, witnessed an altercation at gate 16 after a flight had been cancelled many times. He stated, “Passengers screaming, ‘We pay your salary!’ and the security guy screaming back.” Fain also explained, that this situation “happened at a number of gates and baggage claim, too.” Fain never made it to his destination and told the reporter that he would not fly with JetBlue again.