While at the beginning of the week I was lost, now I feel like I have a great handle on things.  To start out the week, I felt completely lost.  I am not sure if it was because of the product description, or the multiple avenues that it could go down.  I was hoping that my other group members had some more knowledge about what was supposed to go on, but it seemed that they were in the same situation that I was in.  Once we met in the chat room with Kevin, we were able to ask the questions that we needed to clarify the project objectives.  During the chat, we had a massive brainstorming session.  We narrowed the client down to my contact at my current part-time job.  I work a couple hours a week at a residence hall front desk.  At this office they have about 300 DVDs that can be borrowed by the residents of the hall.  Currently, the checkout process if very unorganized and can be majorly simplified by the use of an inventory database software. After the topic was decided, Jorey wrote up an initial draft email and had it reviewed by Kevin.  Since I have had direct contact with her before, I corrected the email and sent it to our client.  I hope that she likes the opportunity to get an academic group involved in the improvement of the residence hall.