Week 5

Week 5

Day 1

• Examine Complaints Letters
• Answer the Following Questions
  • What is the complaint?
  • What does the writer want?
  • Who is being addressed?
  • Think further
• Discuss Memo Audience, Context, and Rhetorical Situation
  • Policy Project Presentation

Day 2

• Discuss Memo Content and Format
  • Policy Project Presentation

Homework

• Read
  • The Challenger: An Information Disaster
  • Memo Foretold Rail Disaster

Day 3

• Discuss the Readings in groups
  • What are the implications?
  • What should we learn from these scenarios?
• Discuss the Readings as a class

Homework

• Complete Draft of the Memo is due for review for next class meeting