I completely agree with this article and talk show about how to send proper emails. I enjoyed the beginning message when they mention giving more information and specific information in an email. When an email is written and the point is clear in the email, then the amount of emails that go back and forth will be much less. I agree with the importance of expressing your tone in an email as well. When things are read through email rather than being expressed in person, the point of the email can be taken a different way than it was intended to.
